Terms of Service

1. Operator and acceptance

These Terms govern access to VoiceOffer, operated by VoiceOffer at Av. Paulista, 1471, Bela Vista, São Paulo, SP, Brazil, CEP 01310-200. Contact: support@voiceoffer.space.

By creating an account, purchasing access, subscribing, or using the service, you agree to these Terms, the Privacy Policy, and the Refund and Cancellation Policy.

2. The service

VoiceOffer provides a web-based workflow that receives eligible audio or video files, applies audio protection processing, provides a limited preview, and enables eligible users to download the processed result.

Results can vary depending on the source material, selected settings, format, downstream processing, recording conditions, and the AI system being evaluated. VoiceOffer does not promise universal or permanent prevention of transcription, cloning, analysis, copying, or other automated interpretation.

3. Accounts

You must provide accurate information, protect your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise. Accounts may not be sold, transferred, shared to bypass plan limits, or used to provide unauthorized access to others.

4. Your files and rights

You retain ownership of files you upload and processed outputs to the extent permitted by law. You authorize VoiceOffer and its service providers to host, copy, process, convert, transmit, and temporarily store files only as necessary to provide, secure, and support the service.

You confirm that you own or have all permissions needed to upload and process the content, including rights related to copyright, voice, image, privacy, advertising, and third-party materials. You may use your processed files commercially, provided that your use and the underlying content comply with law and third-party rights.

5. Acceptable use

You may not use VoiceOffer to:

• Process content you do not have the right to use.
• Violate law, privacy, intellectual property, publicity, or contractual rights.
• Impersonate, defraud, harass, threaten, exploit, or deceive others.
• Distribute malware or attempt unauthorized access, reverse engineering, scanning, disruption, or circumvention of security controls.
• Bypass payment, download authorization, queue, rate, file, daily, or monthly limits.
• Resell or sublicense account access without written authorization.

6. File limits and availability

Supported formats, file size, batch size, duration, queue, concurrency, storage, daily, and monthly limits are displayed in the service or pricing page and may be updated for security, reliability, or product reasons. Processing time estimates are not guarantees.

7. Prices and payments

Prices, currencies, taxes where applicable, payment methods, and recurring terms are presented before checkout. Payments are processed by Stripe. You authorize the applicable charge when confirming checkout.

A Single Download grants download access to the specific eligible processed file associated with that purchase. VoiceOffer Pro provides recurring access subject to the active subscription, monthly allowance, daily limit, and other displayed plan conditions.

8. Subscriptions and cancellation

VoiceOffer Pro renews automatically for successive billing periods until canceled. You may request cancellation at any time through available billing controls or by emailing support@voiceoffer.space. Unless applicable law or checkout terms require otherwise, cancellation takes effect at the end of the current paid billing period and does not retroactively reverse downloads or usage already provided.

9. Refunds and withdrawal rights

Refunds, statutory withdrawal rights, technical failures, and subscription cancellation are governed by the Refund and Cancellation Policy. Nothing in these Terms limits mandatory consumer rights.

10. Retention and download responsibility

Original uploads, processed outputs, and previews are scheduled for deletion approximately 24 hours after a job is completed or fails. You are responsible for downloading and securely storing eligible outputs before deletion. VoiceOffer is not a permanent file storage or backup service.

11. VoiceOffer intellectual property

VoiceOffer, its branding, interface, software, documentation, design, and service technology are owned by VoiceOffer or its licensors. Except for the limited right to use the service under these Terms, no intellectual property rights are transferred to you.

12. Suspension and termination

We may restrict, suspend, or terminate access when reasonably necessary to address security risks, payment failures, legal requirements, abuse, prohibited content, repeated violations, or threats to the service or other users. Where appropriate and legally required, we will provide notice and an opportunity to resolve the issue.

13. Service changes and warranties

We may maintain, modify, replace, or discontinue parts of the service. To the extent permitted by law, VoiceOffer is provided on an “as available” basis without guarantees of uninterrupted operation, compatibility with every file or platform, or a particular commercial outcome. Mandatory statutory warranties remain unaffected.

14. Liability

To the extent permitted by applicable law, VoiceOffer is not liable for indirect, incidental, special, or consequential losses, lost profits, lost campaigns, lost data, third-party platform decisions, or unauthorized use of content outside VoiceOffer's reasonable control. Any limitation applies only to the extent legally valid and does not exclude liability that cannot be excluded under consumer or other mandatory law.

15. Governing law and disputes

These Terms are governed by Brazilian law. Consumer users retain the rights and competent forum granted by mandatory consumer law. For disputes not subject to a mandatory forum, the courts of São Paulo, SP, Brazil will have jurisdiction after reasonable attempts to resolve the matter through support@voiceoffer.space.

16. Changes

We may update these Terms to reflect product, legal, security, or operational changes. Material changes will be communicated when required. Continued use after the effective date of an updated version constitutes acceptance where permitted by law.