Refund and Cancellation Policy

1. Contact and how to request

To request cancellation, exercise an applicable withdrawal right, report a technical failure, or ask about a charge, email support@voiceoffer.space from the address associated with your VoiceOffer account. Include the approximate purchase date and whether the request concerns a Single Download or VoiceOffer Pro. Do not send card numbers or sensitive payment credentials.

2. Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be waived. For consumers protected by Brazilian law, online purchases are generally subject to the statutory right of withdrawal within seven days, counted as provided by applicable law. Eligible requests receive a refund through the original payment method, subject to payment-provider processing time.

3. Single Download

Outside an applicable statutory withdrawal period, a Single Download is normally non-refundable after download access has been successfully granted for the purchased file. We will review refund or reprocessing requests when:

• VoiceOffer charged the same transaction more than once.
• Payment was completed but eligible download access was not granted.
• The downloaded file is corrupted or materially unusable because of a verified VoiceOffer technical failure.
• A refund is required by applicable law.

Differences in effectiveness across third-party AI systems, platforms, formats, or later modifications do not by themselves establish a technical failure because protection results may vary.

4. VoiceOffer Pro cancellation

You may request cancellation at any time. Unless applicable law or checkout terms require otherwise, the subscription remains active until the end of the current paid billing period and will not renew after cancellation takes effect.

Outside an applicable statutory withdrawal period, subscription payments are generally not prorated or refunded for unused days, unused file allowance, partial periods, or failure to use the service. Refunds remain available where required by law or where a verified billing or technical error justifies one.

5. Payment failures and access

If a recurring payment fails, Stripe may retry the charge and VoiceOffer may restrict subscription downloads until the subscription returns to an eligible status. Canceling a subscription does not cancel or refund a charge that was validly completed before the cancellation became effective, except where required by law.

6. Technical review

We may request the job identifier, transaction reference, screenshots, browser information, or other non-sensitive details reasonably necessary to investigate. Do not resend confidential audio unless VoiceOffer specifically provides an approved support method.

7. Refund timing

Approved refunds are submitted to the original payment method. The date funds become available depends on Stripe, the bank, card network, PIX provider, currency, and applicable rules. VoiceOffer cannot accelerate processing after the payment provider has accepted the refund instruction.

8. Changes

We may update this policy for legal, payment, or product changes. The policy applicable to a transaction will be interpreted together with the checkout information and mandatory law in effect at the relevant time.