Privacy Policy

1. Who controls your data

VoiceOffer is responsible for deciding how personal data is processed in connection with the website and service.

2. Data we collect

Depending on how you use VoiceOffer, we may process:

• Waitlist data: email address, signup source, waitlist status, and signup date.
• Account data: email address, authentication identifiers, profile information you provide, account creation date, and login-related records.
• Uploaded content: audio or video files, original filename, file size, storage path, processing strength, preview, and processed output.
• Job data: job identifier, status, timestamps, attempts, error codes, batch identifier, and usage limits.
• Billing data: Stripe customer, checkout, payment, price, subscription and purchase identifiers; transaction amount, currency and payment status. Full card details are handled by Stripe and are not stored in the VoiceOffer application database.
• Technical data: IP address, browser, device, request timestamps, security logs, and similar information that may be processed by our infrastructure providers.
• Support data: messages and information you send when contacting us.

3. How we use data

• Manage the pre-launch waitlist and send launch-related updates.
• Create and secure accounts.
• Receive, process, preview, and deliver files.
• Operate queues, enforce usage limits, and prevent abuse.
• Process purchases, subscriptions, cancellations, refunds, and fraud checks.
• Provide support and communicate service or legal notices.
• Maintain security, troubleshoot failures, and improve reliability.
• Comply with legal, accounting, tax, and regulatory obligations.

4. Legal bases

Where applicable, including under Brazil's LGPD, processing may rely on performance of a contract or pre-contractual steps, compliance with legal obligations, the exercise of rights, legitimate interests such as security and fraud prevention, and consent when required.

5. Service providers and sharing

We share data only as necessary to operate the service, comply with law, protect rights, or complete a transaction. Current providers include:

• Supabase: authentication, database, and private file storage.
• Stripe: checkout, payment processing, subscription management, and fraud prevention.
• Vercel: hosting and delivery of the public frontend.
• Oracle Cloud: backend infrastructure used to process files.

We may also disclose information to authorities, courts, advisers, or other parties when required by law or necessary to protect users, VoiceOffer, or third parties. We do not sell personal data.

6. International transfers

Some providers may process data in countries other than the user's country. Where required, VoiceOffer and its providers rely on applicable safeguards for international transfers.

7. File and record retention

Original uploads, processed outputs, and preview files associated with completed or failed jobs are scheduled for deletion after approximately 24 hours. Deletion timing may vary because of technical processing, backups, incidents, or legal requirements.

Job history, account, security, purchase, subscription, and accounting records may be retained for as long as necessary to provide the service, resolve disputes, prevent fraud, meet legal obligations, and establish or defend legal claims.

Waitlist records are kept until the launch process is complete or until removal is requested through support@voiceoffer.space, subject to legal retention requirements.

8. Security

VoiceOffer uses private storage, account-scoped access controls, signed temporary download links, encrypted connections, webhook verification, rate limits, and operational monitoring. No online system can guarantee absolute security.

9. Your privacy rights

Subject to applicable law, you may request confirmation of processing, access, correction, information about sharing, portability where applicable, restriction, objection, anonymization, blocking, or deletion of eligible data, and revocation of consent.

Send requests from the email associated with your account to support@voiceoffer.space. We may request information reasonably necessary to verify your identity. Some records may be retained when required by law or necessary for fraud prevention, accounting, disputes, or the exercise of rights.

10. Cookies and local storage

VoiceOffer currently uses essential browser storage for authentication, interface state, checkout continuity, and sound preferences. If analytics or advertising technologies are introduced later, this policy and the consent controls will be updated before they are enabled where required.

11. Uploaded content

Uploaded files are processed only to provide the requested service, operate security controls, and troubleshoot failures. VoiceOffer does not use uploaded files to train AI models.

12. Changes and contact

We may update this policy to reflect changes in the service, providers, or law. Material changes will be communicated when required. Questions and requests may be sent to support@voiceoffer.space.